Our Satisfaction Guarantee Policy
At World Football Store, we want to make sure that our customers are fully satisfied with the products that we offer. We are committed to selling the highest quality Replica and Authentic Soccer Jerseys at the best possible value for money and every purchase at The Football Store is covered by Our Satisfaction Guarantee Policy 100%. If any of our products have not met your expectation within 60 days of purchase, all you have to do is return it to us unused, along with the original packaging and tags and we will give you a no question asked refund or exchange it for you.
Please note that the following products cannot be returned for a full refund or exchange:-
1. Shirts that have been worn (unless proven to have any defect)
2. Shirts that have had the tags removed.
3. Products that have been personalized in any way, including shirt printing or sleeve badges. We will only refund the return shipping costs if we have sent you the wrong product in error. We recommend that you use a Registered Postage Service when returning the goods because we cannot accept responsibility for goods that are lost in the mail when returned back to us. We will send you an acknowledgement email once a member of our team has signed for receipt of the goods.
How do I return my product?
To return your product, please email us at firstname.lastname@example.org and we will send you a return form via email, which includes all the relevant instructions on the steps to be followed to return your product.
What do I do if the wrong product was sent to me?
In the unlikely event that we send you the wrong product by mistake, we will refund the cost of the return postage back to the credit/debit card, which was used to purchase the product(s). Please contact us via email at email@example.com along with the filled return form, which includes all the relevant instructions on the steps to be followed to return your product. As soon as we receive the returned product(s), we will send you the correct product and issue you with the postage refund. We will also give you a $20 discount off the price that you paid for the product for the inconvenience incurred and as an apology from us.
How do I check the status of my return?
Once we receive your return, our customer service team will send you an acknowledgement email that it has been received. Then we will process any exchange or refund that you have requested within the next 7 business days, or contact you if we need more information. If you have not been contacted within 7 business days, it may be because we have not received the correct product or there are items missing, or we are unable to identify the return with you. This is why it is very important that you return the package with the filled return form so that our team have all the required information required to identify you and match your details with the order. Don’t forget to also email us the filled return form with the tracking number of the returned shipment to avoid any processing delays. You should also check with the postal service whether the shipment has indeed been delivered to us. We are more than happy to help you with any lost parcel claim and we can also help you track your shipment using your tracking number or ID.
How do I make a complaint?
We are sorry to hear that we have let you down. As customer service is our number one priority, we will do our very best to make it up to you where possible. Please email us at firstname.lastname@example.org and a member of our team will contact you via email within the next 10 business days. We would really appreciate if you gave us a chance to make it up to you before leaving any negative feedback, most issues can be easily resolved by simply contacting us.
I would like to request more information?
If you require more information about any of our products and services, please fill in the contact form below and we will get back to you in the next 48 to 72 business hours.
What are our Shipping and Handling times?
Our Jerseys are posted from our Licensed US Supplier to us and then Express posted to you. So, we have a handling time of 3 business days and it can take anytime between 10-15 Business days for the delivery of your jersey. Please add an extra 5 Business Days for any customized jerseys (Any Player Name and Number). If you require the jersey earlier and it is available in stock, we can Express Post it to you at no extra charge. You can email us at email@example.com for any questions about stock availability. All Jerseys are sent by Registered/Tracked Australia Post Parcel service. You will receive a tracking number once the item has been shipped and a signature may be required upon collection.
What if I change my mind after making my purchase?
If you change your mind after making your purchase, you can contact us within 3 business days of making your purchase and we will issue you a full refund on the order. If you contact us after the 3 Business days, the order would have been sent to our supplier and we will not be able to issue any refunds after that (unless a faulty or wrong product has been sent to you).
Can I pick up my jersey from your warehouse?
Pick up is available, please contact us at firstname.lastname@example.org and we can organize a pick up time. You can pay cash upon pick up or pay for the Jersey online using any of our Payment Methods.
How can I make sure that I get the correct size?
Below is the our size chart which applies to all the brands.